Rationale for adopting human-centered approach

Using a human-centered approach to design and development has substantial economic and social benefits for users, employers and suppliers.

Highly usable systems and products tend to be more successful both technically and commercially. In some areas, such as consumer products, purchasers will pay a premium for well-designed products and systems.

Support and help-desk costs are reduced when users can understand and use products without additional assistance. In most countries, employers and suppliers have legal obligations to protect users from risks to their health, and safety and human-centered methods can reduce these risks (e.g. musculoskeletal risks).

Systems designed using human-centered methods improve quality, for example, by:

  • increasing the productivity of users and the operational efficiency of organizations
  • being easier to understand and use, thus reducing training and support costs
  • increasing usability for people with a wider range of capabilities and thus increasing accessibility
  • improving user experience
  • reducing discomfort and stress
  • providing a competitive advantage, for example by improving brand image
  • contributing towards sustainability objectives

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